In this edition, we build on our previous exploration of human-centered leadership by diving deeper into the courage it takes to lead with authenticity and empathy. Discover how embracing humanity in leadership can inspire trust, foster collaboration, and create environments where both people and projects thrive.

In reflecting on Phil Beck's thoughtful exploration of human-centered leadership in project management, I am struck by the undeniable truth that we never cease to be human. This simple yet profound reality shapes every interaction, every decision, and every outcome within our professional and personal lives. Yet, acknowledging and leveraging this truth often feels like an act of courage—one that invites both connection and critique.

The world is evolving rapidly, and with it, the expectations of what leadership should look like. Traditional command-and-control models are giving way to approaches that demand empathy, ethics, and emotional intelligence. While these qualities enrich our teams and organizations, they also invite criticism. Those who dare to lead with humanity are often met with skepticism: Is this approach too soft? Will it compromise results?

I believe the opposite is true. Leading with humanity is not a weakness; it is a trailblazing act of strength. It is a declaration that ethical and empathetic leadership is the path forward, especially in a world grappling with complexity, uncertainty, and disruption.

Facing Criticism with Courage

When we embrace our humanity in leadership, we may encounter resistance. This criticism, though uncomfortable, is necessary. It challenges outdated paradigms and compels us to redefine success—not solely as the achievement of objectives, but as the creation of environments where people thrive.

When I share the truth of my personal life in my professional environment, I can be judged as being manipulative, political or even inappropriate and yet my personal experiences are such a powerful example of my own subject matter expertise. As a partner, I learn patience and perseverance; as a mother I learn deep emotional truths about who I am and how I can affect change in those around me; as a friend I learn that I can alienate myself if I am not authentic about what I am feeling and how I choose to spend time with others. These are ALL areas of my life that resonate in my professional persona and also influence the way I make project decisions.

Leadership grounded in humanity requires us to show up authentically, even in high-pressure situations both at home and at work. It means demonstrating vulnerability, admitting mistakes, and listening deeply. These actions cultivate trust, a commodity that cannot be overstated in its importance for project success.

However, they also come with risks. Showing up as human—imperfect, emotional, and empathetic—can feel like stepping into the arena, exposing ourselves to judgment. But I am living proof that the very act of vulnerability is what inspires others. It signals that they, too, can bring their full selves to the table, and that their voices matter.

 

Better Together 

At the heart of human-centered leadership is the recognition that we are better together. No project, however small or large, is accomplished in isolation. I know this because I tried for many years to isolate myself from others to get the job done. I felt alone, stressed and inadequate for those years as it is the collective effort of individuals, united by a shared purpose, that drives success. When leaders prioritize relationships and foster psychological safety, they unlock the potential of their teams.

The emphasis on collaboration does not diminish the importance of structure, processes, or metrics. Rather, it enhances them. Project teams that feel seen, heard, and valued are more likely to innovate, communicate effectively, and deliver results.

Blazing a New Trail

To lead with humanity is to blaze a trail. It is to acknowledge that the way we lead must evolve to meet the needs of the present and future. By embracing empathy and ethics, we pave the way for a new era of leadership—one that values people as much as performance.

As Phil beautifully reminded us with Maya Angelou’s words, people will never forget how you made them feel. Let this be our guiding principle as we navigate leadership in all its complexity. Let us boldly step into our humanity and invite others to do the same, knowing that the world needs leaders who dare to care.

 

Let’s Continue the Conversation
How can we, together, create a culture of leadership that values both results and relationships? Let’s keep this important conversation going.

About the Author
Amber (The Fiesty PM) McMillan 
Amber McMillan also known as The Feisty PM, is an Impact Coach, Executive Educator, and PM Thought Leader specializing in impact and interest-holder and communication management. A diversely skilled professional with over 30 years of experience in both profit and not-for-profit environments, Amber is deeply committed to diversity, equity, and inclusion. She believes in creating environments where everyone's voice is heard and valued, and where differences are celebrated as strengths.