Lunch & Learn - Optimizing Your Customer Relationship
Where Strategy Meets Storytelling
Nicholas Errico, fondly known as the "New York Cowboy," presents a transformative approach to Project Management through the powerful SRT (Sell, Relate, Deliver) mindset. This revolutionary framework unlocks the secret to increasing Customer Value and Service Provider Revenue, creating an unbeatable WIN/WIN scenario. Through his dynamic approach, teams consistently achieve higher project delivery rates, soaring customer satisfaction, and enhanced strategic positioning.
What sets this experience apart is Nicholas's unique ability to weave entertainment with education. Get ready for a journey filled with compelling stories - from Miami misunderstandings to SpongeBob wisdom, from Cashew Fruit insights to lessons from the Methodic Squirrel. Each tale perfectly illustrates crucial project management principles while keeping you engaged and entertained. After all, as Nicholas says, "You can't learn if you're sleeping!"
A Short Bio about Nicholas
With over three decades of experience spanning Professional Services Delivery and Services Sales, Nicholas embodies the spirit of a true life-learner. His impressive credentials speak volumes: all 12 PMI certifications (beginning with his PMP in 1997), cloud certifications (15 AWS, 11 Google Cloud, and 4 Azure), and a remarkable total of over 150 professional certifications. He's not just a practitioner; he's a master of his craft.
As a regular speaker at PMI events nationwide, Nicholas brings his signature blend of ironic humour and practical wisdom to both monthly gatherings and annual conferences, delivering compelling keynotes and breakout sessions. His approach is refreshingly grounded in real-world experience, making complex concepts accessible and memorable. His book, "Off the Beaten Path – A Project Management Field Guide" (available on Amazon), further demonstrates his commitment to sharing practical knowledge.
Behind the credentials and achievements stands a family man from New York, now embracing life in Dallas with his beautiful wife, three wonderful children, and their loyal dog. This personal touch influences his teaching style, making his presentations relatable, authentic, and impactful.
What sets this experience apart is Nicholas's unique ability to weave entertainment with education. Get ready for a journey filled with compelling stories, where each tale perfectly illustrates crucial project management principles while keeping you engaged and entertained. After all, as Nicholas says, "You can't learn if you're sleeping!"
Ready to transform your approach to customer relationships while enjoying the journey? Join the "New York Cowboy" for an unforgettable learning experience that proves professional growth can be both powerful and entertaining.
Photo and Video Consent
All participants hereby consent to the use of their likeness, including but not limited to photographs and videos, taken during the conference. Participants understand and agree that these photographs and videos may be used by the conference organizers for promotional and marketing purposes, including but not limited to website content, social media posts, brochures, and other promotional materials.
Participants further acknowledge that they will not receive any compensation or royalty for the use of their likenesses in the photographs and videos.
If participants wish to refrain from being photographed or filmed during the conference, it is their responsibility to inform the conference organizers in writing prior to the start of the conference. The conference organizers will make reasonable efforts to accommodate such requests, but cannot guarantee that all photographs or videos will be excluded.
Participants release the conference organizers, volunteers, and any third parties acting under their authority, from any claims, damages, or liability arising out of or related to the use of their likeness in the photographs and videos.
